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   Define Expectations

Create Agreement

                    Track Progress

A quick and easy-to-read business fable about effective communication and managing expectations that will reshape  your  approach  and  show you how to dramatically exceed expectations as a Manager, Employee, or Team Member... and guarantee you get everything you want as a customer!


"John Moore not only understands what it takes to achieve success in business, but is able to write about his extensive experience in a way that makes his discoveries available to you."

Steven Lundin, Ph.D.     New York Times best-selling author

"A well-written, fascinating and unusual book that delivers an important message for all businessmen and clients in a delightful way."

Sir John R.H. Bond, Retired Chairman and CEO, HSBC Group

"John Moore has done a terrific service for all of his readers...       Well done!"

Matthew E. Avril, former President, Starwood Hotels and Resorts Worldwide

"A must read that anyone in any type of service business or profession can benefit from."

Robert R. Harris, CPA, Former Chairman, American Institute of Certified Public Accountants


A collection of articles and columns published in the Vero Beach Press Journal, Notre Dame Magazine, Orlando Sentinel and The Wyoming Lawyer.



Here are a few things that I want to make publicly available and cannot find another place to put them!

Other Writings
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